Frequently Asked Questions
Returns & Refunds – FAQ
Q: Can I return or exchange an item?
- Yes, we accept returns or exchanges within 14 days of delivery if the item is damaged, defective, or incorrect. Items must be unworn, unwashed, and with tags and hygiene liner intact.
Q: How do I start a return?
- To initiate a return:
- Email us at info@comfynude.com with your order number, reason for return, and photo/video proof.
- We’ll provide instructions and a return shipping label if applicable.
- Ship the item back as instructed.
Q: Who pays for return shipping?
- Customers cover return shipping unless the item is faulty or wrong. Please use your local post office and include your return authorization form.
Q: How long does it take to get a refund?
- Once your return is received and approved, we’ll process your refund to the original payment method within 10 business days.
Q: Are there any items that cannot be returned?
- Yes, the following items are not eligible for returns:
- Sale items
- Gift cards
- Intimates like underwear or swimwear and Personal care items (e.g., skincare)
Q: Do you offer free shipping?
- Yes! We offer free standard shipping on orders over $119 AUD (or local currency equivalent). Orders below this amount will be charged a $15 AUD shipping fee per parcel.
Q: How long does shipping take?
- Australia, Canada, UK, and USA: Estimated delivery is 4 to 9 business days.
- International Orders: Delivery takes approximately 8 to 15 business days.
Q: How can I track my order?
- Once your order ships, we’ll send you a tracking number by email. Please allow up to 48 hours for tracking info to update.
Q: Do you ship internationally?
- Yes! We ship worldwide. Shipping rates and delivery times vary slightly based
on your location.
Q: What if my order is delayed?
- While we aim to deliver on time, external factors like customs, courier delays, or weather may cause slight delays. Feel free to contact us at info@comfynude.com if you need help.
Q: Do you offer international shipping?
- A: Yes, we ship worldwide! Rates are calculated at checkout.
Q: How do I choose the right size?
- Please refer to the size chart provided on each product page or contact our customer service for assistance.
Q: Can I cancel or modify my order?
- Orders can be canceled or modified within 24 hours of placing the order. Contact us at info@comfynude.com immediately for assistance.
Q: What if I received the wrong item or a damaged product?
- We’re sorry for the inconvenience! Contact us at info@comfynude.com within 7 days of receiving your order. Include photos of the item, and we’ll work to resolve the issue promptly.
Q: Do you offer exchanges?
- We currently do not offer direct exchanges. If you’d like a different size or item, please return the original item and place a new order.