Frequently Asked Questions
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be:
- In their original condition: unworn, unused, with tags, and in original packaging.
- Accompanied by proof of purchase.
How do I start a return?
To initiate a return:
- Contact us at info@comfynude.com with your order number and reason for return.
- We’ll provide instructions and a return shipping label if applicable.
- Ship the item back as instructed.
Are there any items that cannot be returned?
Yes, the following items are not eligible for returns:
- Sale items
- Gift cards
- Personal care items (e.g., skincare products)
When will I receive my refund?
Once we receive and inspect your returned item, refunds will be processed within 10 business days. Refunds are issued to the original payment method.
A: What are your shipping rates?
For shipping related questions, please note the following:
- USA:
- International Orders: Rates vary by destination and will be calculated at checkout.
How long will my order take to arrive?
- USA and International Orders: Estimated delivery time is 10-15 business days for standard shipping. Delivery times may vary by location and external factors.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor your package.
Are there additional duties or taxes for international orders?
Yes, duties and taxes may apply and are the customer’s responsibility. These charges vary by country.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Rates are calculated at checkout.
Q: How do I choose the right size?
A: Please refer to the size chart provided on each product page or contact our customer service for assistance.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of placing the order. Contact us at info@comfynude.com immediately for assistance.
What if I received the wrong item or a damaged product?
We’re sorry for the inconvenience! Contact us at info@comfynude.com within 7 days of receiving your order. Include photos of the item, and we’ll work to resolve the issue promptly.
Do you offer exchanges?
We currently do not offer direct exchanges. If you’d like a different size or item, please return the original item and place a new order.